Integrating smart technologies and artificial intelligence to build smart tourism destination ecosystems: A model for smart destination management

BİNGÖL S., Yang Y.

Tourism Management Perspectives, cilt.58, 2025 (SSCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 58
  • Basım Tarihi: 2025
  • Doi Numarası: 10.1016/j.tmp.2025.101380
  • Dergi Adı: Tourism Management Perspectives
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, CAB Abstracts, Index Islamicus
  • Anahtar Kelimeler: Artificial intelligence, Smart destination ecosystem, Smart destination management, Smart technologies, Smart tourism, United States
  • Bilecik Şeyh Edebali Üniversitesi Adresli: Evet

Özet

This study explores how smart technologies and artificial intelligence transform destination management into smart destination management in urban destinations in the United States. Hence, primary and secondary data were collected in ten cities in the United States through qualitative research to provide multiple perspectives. The secondary data consisted of smart technologies and artificial intelligence initiatives published by Destination Management/Marketing Organizations, Departments of Transportation, and Technology Offices across these cities. The authors also interviewed professionals from these organizations, including initiative leaders, project managers, marketing specialists, and data analysts. The study revealed that these destinations have created smart technologies and artificial intelligence initiatives to transform destination management into smart destination management by developing destination ecosystems. The study proposes a smart destination model that guides destinations in adopting smart technologies and artificial intelligence initiatives to build smart destination ecosystems. The results offer conceptual, theoretical, and practical applications for enhancing destination management.