Akademik Veri Yönetim Sistemi
Gastroia: Journal of Gastronomy And Travel Research, cilt.7, sa.1, ss.180-200, 2023 (Hakemli Dergi)
The success of the hotels depends on the ability of the employees to show their performance at the highest level. Burnout is one of the most important factors affecting the performance of employees. In this study, which aims to measure the effect of burnout levels of employees on their performance, the concepts of burnout and employee performance are emphasized. Research data were collected through survey and a total of 387 questionnaires were analyzed. The research population is composed of the employees who are working at 5-star thermal hotel located in the city center of Afyonkarahisar, while the sample consists of food and beverage departments’ employees. Collected data was analyzed via statistical program and Cronbach's Alpha Analysis was used for reliability test of scales, Frequency Analysis for the analysis of demographic characteristics, burnout and performance levels of the participants and Correlation Analysis to determine the effect of burnout levels of employees on performance. As a result, as burnout levels increased in food and beverage department employees, a decrease was observed in their job performance.